Jed Mason Plumbing understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, plumberinbarnstaple.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law. (GDPR)
Our Site is operated by Jed Mason Plumbing and Heating, a limited company, registered in England under company number 9878090.
Registered address: 1 Barlow Road, Pilton, Barnstaple, EX31 1TR
Main trading address: 1 Barlow Road, Pilton, Barnstaple, EX31 1TR
VAT number: 176814871
Data Protection Officer: Melanie Mason
Email address: [email protected]
Telephone number: 01271 373113
Postal address: 1 Barlow Road, Pilton, Barnstaple, EX31 1TR
Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first.
Depending upon your use of Our Site, we may collect and hold some or all of the personal data which will include name, address, telephone numbers and email address and may also include cookies of your visit to our website.
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone and or text message, with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.
Third Parties whose content appears on Our Site may use third-party Cookies. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.
In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept no longer than needed.
We will only store your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation.
We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or post. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.
All Cookies used by and on Our Site are used in accordance with current Cookie Law.
Before Cookies are placed on your computer or device, you will be shown a pop up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first-party Cookies and block third-party Cookies.
In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.]
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Melanie Mason:
Email address: [email protected]
Telephone number: 01271 373113
Postal Address: 1 Barlow Road, Pilton, Barnstaple, EX31 1TR
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
I cant recommend this firm highly enough. They are honestly the BEST plumbers about town. All Jeds men are brilliant. We have had a new boiler fitted by them.. a new bathroom. And Jed has even had to deal with a rook that had fallen down our chimney.. their service is second to none.. they always get back to you within an hour of you phoning them. Nothing is to much trouble.
The friendliest and funniest (as in haha humour) from the best bunch of lads.. Jed Mason you and your lads are great.. thank you for all your hard work and keeping everyone safe when needed.
Jed Mason Plumbing has been a hugely important part in me providing an excellent Landlord / tenant relationship. On many occasions the company has responded immediately to issues relating to leaks, boiler problems and heating issues to support a young family at my property. New boiler installation was completed to a very high standard with a competitive price. I highly recommend Jed Mason Plumbing
Absolutely fantastic service, very quick and well priced. All the staff are excellent and keep you informed all the way. You won’t get better service than this.
Reputable, trustworthy and friendly, local plumbing & heating professionals. I can’t recommend Jed, Mel and the team highly enough, they have such a long standing family history in the industry. Staff are all fully trained and qualified to the latest industry standards.
Conscientious, clean, tidy and respectful. All work carried out is to the highest possible standards, at all times. Very knowledgeable and go to great lengths to explain in detail, giving honest practical advice; putting health and safety above everything. Whether it’s planned appointments, short notice call outs…nothing is ever too much trouble, always going the extra mile and putting the customer 1st…all the time!
Thank you Jed, Mel and team, it’s reassuring to know you’re only a phone call away whenever we need your help…Steve
I would highly recommend Jed Mason. Plumbing emergency at my property on Saturday afternoon, I had never used Jed before, but Jed immediately offered to visit my property and within 2 hours of the leak being reported Jed had professionally repaired the problem.
Couldn’t rate Jed and his lads highly enough, in my precious role as a property manager for a local agent you really need contractors you can trust!! Ask Jed to sort a job and you can forget about it as he will have it in hand!!! And today he fixed my own shower so he is now double recommended.
Jed and his team did an amazing job of fitting our new shower as it wasn’t that powerful, he also changed our tap in the kitchen as it was leaking both done with care, great service would highly recommend, Thank you.